www.windycitystairlifts.com

Illinois’ #1 provider of all types of Stairlifts and Accessibility Products

42 Congress Circle West
Roselle, Illinois 60172

Phone: (630) 616-6249
Toll Free: 1-844-IL-LIFTS (455-4387)

Frequently Asked Questions About Our Stairlifts

To help address your concerns we have provided answers to some of the most Frequently Asked Questions about our stairlifts.

Feel free to call 773-885-7737 to ask any questions you may have about purchasing or renting your stairlift.

GENERAL QUESTIONS

Why do you only use Bruno Products?

We have used other manufacturer’s products and keep finding ourselves disappointed and sometimes appalled at their equipment. Bruno consistently delivers a quality product with high reliability and reasonable pricing. We believe so much in Bruno that we have extended their 5 year powertrain warranty to a lifetime warranty!

Why should I use Windy City Stair Lifts?

WCSL provides you with over 100 years of home accessibility experience and we are a preferred Bruno partner. All of our installers are Bruno Certified Technicians with years of experience installing chair lifts. We firmly believe in providing home equipment that is the safest and most reliable available. We have a strong passion for the work we do and it shows in our end products. We believe pricing should be fair for the market and we strive to keep it that way. Lastly, the Lifetime Warranty on Bruno products is offered though WCSL, not Bruno. The better question is, why would I use anyone else?

How do I know if a stairlift is right for me?

Fill out our customer questionnaire to see if a stair lift will work well for you. Additionally, you can fill out the contact us sheet and an accessibility specialist will contact you to answer your specific questions.

How much should I expect to pay for a stairlift?

Straight stair lifts range in price from $2,700 to $4,400 installed. Custom Curved chair lifts start at $6,500 installed and can go up depending on options, stairway configuration and total length.

Are there financing options?

We do have rental, rent to own and refurbished units to assist with those that need financial help.

What is the warranty on a stairlift?

Bruno offers 2 years on parts, 5 years on the motor and drive train. Windy City Stair Lifts offers a 1-year labor warranty on all installations. Windy City Stairlifts extends the Bruno powertrain warranty to a lifetime warranty when purchased and installed through us.

How do I know which stairlift I should get for my home?

This depends on your particular health conditions and your stair configuration. Our customer questionnaire can help as well as a home consultation.

I am not in the Chicago area; how can I get a Bruno stair lift near me?

Fill out our contact form and one of our associates will assist in finding a quality Bruno dealer near you.

Are there extended warranty options?

Not at this time.

INSTALLATION AND WARRANTY

Can I install a stairlift myself?

While stair lifts are not difficult to install, a poorly installed stair lift can cause safety concerns. The price of a factory installation is less than 8% of the total purchase price and will provide you with the comfort of knowing it is right and safe to use.

What is included in a WCSL standard installation?

Delivery to your home, clean and safe installation by Certified Technicians and instruction on how to use and maintain your new lift.

How long does an installation take?

The average installation takes less than 3 hours when done professionally.

What are the maintenance requirements?

A stair lift should be checked once a year for battery wear, proper charging input, safety device operations and minor lubrications.

Who do I call if I have a concern with my stairlift?

Contact us and we will take care of your lift. We strive to make lift ownership easy for you and will always be there to help you.

What are the electrical requirements?

Because all of our units are battery operated, your new stair chair will only require an 110v standard wall outlet. This outlet charges the battery, drawing minimal power. The outlet can be up to 15 feet away from the top or bottom of the staircase.

Is this a permanent fixture?

Not at all. Stairlifts can be easily removed if you are selling your home or moving. In most cases, they come out in less than an hour and you cannot tell it was ever there.

Do I have to modify my staircase to accept a stair lift?

Stairlifts are installed into the stair treads and not into the walls. Supports are anchored every 3rd tread which allows for minimal impact on your stair case. It only uses a standard wall outlet so there is not a need for any renovation to accept a stairlift.

SAFETY AND OPERATION

Can I use this myself?

Yes. Stairlifts are designed to be safely used by one person.

What happens if there is a power outage?

All our systems operate on batteries so your lift will take you up and down during power outages.

What is the weight limit for a chairlift?

Chair lifts have weight ranges of 275 lbs to 400lbs depending on the model. A home consultation will assist with choosing the right stair lift for you.

I have pets, is there anything I should be concerned about regarding their safety?

All of our stairlifts have safety pans on the sides and bottom of the chair to prevent any obstruction, including pets, from interfering with the operation of your lift. Bruno “hides” their gear tracks under the curves of the rail assemblies to prevent a loved one from getting hurt while walking the steps.

I suffer from Vertigo; do I have to be concerned with my orientation while on a stairlift?

Possibly. A home consultation is required if you suffer from Vertigo. Additionally, it would be wise to test ride a lift prior to purchasing to ensure that you do not have dizzy spells when going on and off the seat. There is no concern with Vertigo while riding due to Bruno’s unique anti-tilt structure.